SharePoint Problem & Change Management Procedures Governance – Consulting Best Practices Example

Posted by EPC Group on Sep.20, 2012 8:00 am

I.T. – SharePoint Problem and Change Management Procedures

I. Introduction

The purpose of this example “document” from EPC Group is to define the procedures used to manage SharePoint 2010 / 2013 support requests, assign resources to those requests, and implement solutions to those requests, as well as provide ongoing support to ensure reliability and availability of information systems. These procedures apply to all components of the organization’s information systems and should be understood and followed by all I.T. personnel.

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Topics: SharePoint 2010 Sharepoint 2010 Consulting SharePoint 2013 Consulting SharePoint 2013 Upgrade Sharepoint Administration SharePoint Change Management SharePoint End User Adoption SharePoint Help Desk Procedures SharePoint Steering Committee

SharePoint 2010 or 2013 Roles, Responsibilities & Support Policies from a SharePoint Consulting Perspective

Posted by EPC Group on Oct.10, 2012 9:30 am


The purpose of this article is to share EPC Group’s consulting experience to standardize the nomenclature and define the responsibility of individuals who participate in SharePoint 2010/2013 projects, support and users of the overall SharePoint Enterprise Ecosystem. This is a great template to utilizes and keep in mind when thinking about your organization as a whole.

EPC Group’s goal for our clients is to develop a roadmap and “run-time” governance strategy for at least 36 months covering both SharePoint 2010 as well as SharePoint 2013 so that no gaps, major risks, or issues are left out of your organization’s SharePoint radar screen to ensure long-term success.

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Topics: Consulting From the Trenches Office 365 Roles and Responsibilities Office 365 Support SharePoint 2010 Sharepoint 2010 Consulting SharePoint 2013 Consulting SharePoint 2013 From the Consulting Trenches Sharepoint Administration SharePoint End User Adoption Sharepoint Roles and Responsibilties SharePoint Steering Committee Sharepoint Support